In this Uhubs masterclass, Hostage Negotiator and Motivational Speaker Kevin Taylor, will take you through the steps of learning how to master negotiations even when the odds are not in your favour.

Join this masterclass if you are interested in learning how to improve your communication, identify your listening style, make a good first impression and build strong and lasting relationships!

Learning Objectives

1. Appreciate the importance of communication and how it can increase success in building strong client/team relationships.

2. Understand the importance of first impressions and how they affect our listening style.

3. Develop the skills to deal with challenging individuals.