Privacy Policy

Welcome to the Upskillhubs Limited, (trading as Uhubs) privacy policy.

Your privacy is important to Uhubs (we, our or us). This Privacy Policy will inform you as to how we look after your personal data we will collect from you (regardless of where you are based) and tell you about your privacy rights and how the law protects you.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.

What kinds of personal data we process

We collect and process the following information about you: first name, last name, email address, telephone number, the topics of sessions attended, and topic-based onboarding questions. We also collect certain data, such as website usage, automatically based on your use of our service by using cookies and analytics tools, as we explain in more detail later. We may combine this type of data with your personal data when we collect it while you are signed in to our service. We receive your personal data directly from you when you sign up to our service or later decide to provide it to us, or through the use of cookies and similar technologies. We will also collect survey data, such as for the Performance Pulse or other assessments. This data includes company-level data, such as sector, funding stage and sales strategy, and employee-level data such as self-assessed scores, role and demographic information.

Use of AI Technologies and Data Processing

We use AI technologies, including tools such as Secure OpenAI GPT, to enhance the services we provide. Specifically:

• How AI Processes Your Data: AI tools may process user data to provide insights, generate recommendations, automate responses, or enhance user experience. The data used includes your interactions with our platform, session content, and survey results. AI processes only the data necessary to deliver these services and does not process sensitive personal information unless explicitly authorised by you.
  
  
• Safeguards in Place: We implement robust safeguards to ensure the ethical and secure use of AI:
  
  • AI systems are subject to rigorous testing to minimise risks such as bias or inaccuracies.
  • Data used for AI training is anonymised and aggregated where possible.
  • Access to AI systems and outputs is restricted to authorised personnel only.
• Automated Decision-Making and Profiling: We may use automated decision-making or profiling to improve our services, such as providing tailored content or segmenting data for analysis. You have the right to object to automated processing if it impacts you in a significant way. This is particularly important in light of regulations such as the UK GDPR.
  

How we use your personal data and on what grounds

Based on the agreement you have concluded with us, we use your personal data to fulfil the agreement that you have made with us and to enforce the rights and obligations relating to that agreement. We also process your data to manage and develop the customer relationship, such as to contact you, send you updates relating to our service (such as newsletters), for invoicing and debt collection and invite you to customer surveys. Please note that one of the properties of the service is to establish communications with other users of our service (in specific between experts and students), so your details may be made available to other users as well to facilitate taking part in the selected class and other related communication between you. This is also part of the agreement.

We may also provide you with direct marketing and target and customise our marketing and other content in order to serve you with more relevant content and create profiles and customer segments based on your interactions with our content and other information we have collected from you. We process your data for these purposes based on the agreement you have with us or our legitimate interest if you are not our customer. If we have requested your consent for the foregoing activities, we process your personal data based on that consent. You can always opt out of receiving direct marketing and other updates, and object to profiling as well as withdraw your consent.

Based on our legitimate interest we may use your personal data and other information we collect automatically to analyse and develop our products, services and business, and to better understand how our services are used. We will not use your information in an identifiable form if it is not necessary for the above-mentioned purposes.

For assessments such as the Performance Pulse or other assessments, your data will be used to compile your team's reports. These reports will be shared only with the managers and employees of the companies to which they belong. All benchmarking data we use is completely anonymised. Your data may be anonymised, aggregated and published as part of case studies and reports.

Enhanced Security Measures

We employ industry-leading security measures to protect your personal data from unauthorised access, loss, or misuse. This includes:

• Encryption Protocols: All data is encrypted both in transit and at rest using advanced encryption standards.
• Multi-Factor Authentication (MFA): Access to systems containing personal data is secured with MFA to ensure only authorised personnel can access sensitive information.
• Zero-Trust Security Model: We operate a zero-trust framework, requiring verification at every stage of system access and ensuring that no implicit trust is granted.
• Real-Time Privacy Risk Monitoring: We implement real-time monitoring systems to detect and mitigate privacy risks promptly, ensuring your data remains secure at all times.

Disclosures and access to your personal data

Uhubs does not sell, lease or otherwise transfer or disclose your personal data to third parties except in situations we describe here. We may transfer personal data about you to our trusted third-party service providers (such as our hosting service providers) to process it on our behalf, based on our instructions and in compliance with this Privacy Policy, any other appropriate confidentiality and security measures as well as applicable data protection laws. We may disclose your information to authorities when we have a legal obligation or other legitimate interest to do so under applicable law. Based on your consent we may disclose your information within the limits of the specific consent you have given. Information on revoking your consent is provided below. We may disclose your personal data to a third-party partner if you have registered for a session or course via a partner page. We may disclose your personal data in connection with a business transaction, if and to the extent necessary. We may disclose your personal data if it is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of our services. Access to users’ personal data is limited to Uhubs personnel. Data derived from such data, such as averages, can be shared by us to relevant people such as company advisers or consultants.

Your rights

As the data subject, under data protection laws you can influence how we process your personal data in the following ways:

• Right of access, rectification and erasure
• Data portability
• Right to object to direct marketing (including related profiling)
• Right to object data processing and right of restriction
• Revocation of consent
• Right to lodge a complaint

To exercise your rights, please contact us via email at: hello@uhubs.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, at https://ico.org.uk.

Use of cookies

Just like any other service, we use cookies and similar technologies. A cookie is a small file downloaded onto your device when you access a certain website. We use cookies to recognise your device when you make a return visit, to provide you with targeted and more relevant content and to better understand how our services are used.

Retention of data

Information we process will only be retained as long as is necessary to fulfil the above-mentioned purposes or as long as we have a statutory obligation to keep your information, after which it will be deleted from our files.