Learning at Work Week with Tracy Jackson at EY

At Uhubs, we’re all about learning, so for Learning at Work Week, our co-founder Ash was lucky enough to lead two interviews with Coaching leaders.

To celebrate Learning at Work Week, Ash and Tracy talk the impact of COVID and remote work on L&D practices, how to build a learning culture, learning from failure and a whole lot more. Watch the video above to catch the full interview.

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With COVID and the new remote world ahead of us, how have things changed in L&D at EY?

‍Well, it has been a different year to what we expected, what's interesting is that it's accelerated a lot of the things that we were putting in place anyway. We were doing a lot of blended learning within our programs - which incorporated a number of virtual instructor-led pieces and incorporated a lot of self-paced online learning pieces.

What the pandemic has done is really accelerated how we've brought that to life within the organization. And we've been delighted with the response from our people.

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What would we take away to the next project? What didn't work? Let's think about what we're taking forward from that.

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How do you show the impact of all the great work that you're doing in the consulting arm of EY?

Volume and impact are really important to us. Clearly in terms of reporting back to the business, reporting back to our learners and also the longevity of what people have taken from their learning. Whether it be through formal learning, through their coaching, through programs that they take part in and their on the job experiences.

We also offer a longer term plan where we see how people are moving from there, the intervention that they might've had. And then look beyond that, to see how things have changed. We also work closely with our career counselors, who we support to help the individuals and see how their growth trajectory is playing out.

How do you create a learning culture at EY?

‍It starts from the top, having that support from the leadership and being really invested in what learning means to us.

This isn't something that's side of the desk. This is something that's absolutely business as usual. It's something that we should be integral to every day of our working life and know. No, and I think people talk about the lifestyle of learning.

We have to understand what it is that we need to do as individuals to make sure that we're continuing with our learning and development.

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Volume and impact are really important to us.

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You can learn a lot from success, but failure is also a great learning. How do you amplify the learnings from failure?

Even in terms of my own learning and development team, we always talk about what have we done? What would we take away to the next project? What didn't work? Let's think about what we're taking forward from that.