Customer Success Associate

‍Uhubs Job Description

Remote Customer Success Associate 

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About the role: 

We are seeking a Mid-Level Customer Success Manager to ensure the successful onboarding and continuous satisfaction of our clients. 

The ideal candidate will manage client relationships from initial onboarding through regular check-ins, provide product walkthroughs, handle customer requests, and collaborate with the product team to resolve platform issues.

We are offering a fantastic opportunity for an enthusiastic and friendly individual as a Customer Success Manager to join us remotely to work with a B2B SaaS startup team based in London, UK.

We don’t mind what your education, background or level is. This is an open opportunity for someone who is willing to make things happen and learn with a growth mindset and some basic client relationship skills. 

Ideally you’ll have some background in B2B and proficiency in using G Suite, Notion and be able to pick up new technical product skills.

In this role you will be responsible for owning client relationships including everything from onboarding and nurturing, to ensuring success for Uhubs customer accounts.

This role will include ownership of entire onboarding, ongoing engagement, Quarterly Business Reviews and consistent project management skills, coordinating multiple stakeholders throughout. 

Your role will involve client education and supporting our Learning & Development lead who is based in Romania. 

You will be working closely with one of the Uhubs co-founders and constant clear communication and high level customer satisfaction skills are essential. 

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Experience & Skills useful for this role:

• Attributes that align to our values (see above!)
• Strong verbal and written communication skills, including the ability to quickly develop rapport and influence others
• Strong organisational skills and an eye for detail
• Capability to simplify and clearly explain complex/technical issues.
• Ability to work in a fast-paced, challenging environment.
• A genuine go-getter attitude with a desire for constant self-improvement.
• Committed to pursuing a career in operations to deliver excellence in customer success.
• Someone with 1+ years’ experience in an internal operations or customer success role, but more importantly, we need smart, considered team members
• Experience with B2B SaaS is a plus.

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Responsibilities

• Manage a portfolio of clients to ensure successful delivery of engagements
• Provide technical, service and product support to our clients
• Ensure client compliance with our processes and procedures
• Liaise with 3rd parties and partners to ensure the success of client engagements
• Build and manage client documentation within our systems
• Support the development of our customer support practices 
• Work closely with the Uhubs Cofounders to evolve our customer success strategy 
• Support Learning & Development lead for client education and training delivery for clients

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What does success look like in this role?

• Smooth onboarding of new clients in line with our onboarding milestones and process
• Consistent client product user engagement scores
• Accountable for delivery of quarterly business reviews and customer success touch points

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• Successful sourcing of upsell and cross sell opportunities to handover to the sales team

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About Uhubs:

Uhubs is on a mission to enable 1 billion people to realise their potential by 2030. 

Our vision is to be the platform that helps people discover, build and walk their personal development journey. We are a small and agile start-up with big ambitions.

We are building a B2B product, targeted at B2B SaaS tech companies, that makes it easier for revenue leaders to hire, onboard and develop their team, through personalised development plans & upskilling. 

Our company values are important in terms of how we work together as a team:

1. We encourage DIVERSITY in perspectives, thinking and the backgrounds of the people we work with
2. We adopt a GROWTH MINDSET and perceive challenges as opportunities
3. We are BOLD with our dreams, thoughts and actions
4. We take OWNERSHIP over our responsibilities, role and business 
5. We place PEOPLE at the centre of what we do

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The Stages (We don’t hang about as this role is an immediate start)

1. Believe in yourself and apply with your LinkedIn profile/CV (we love growth minded people from any background who are super fast learners)
2. Phone interview with our co-founder Ash, [10 - 15 minutes]
3. Do a quick task with Ash/Laura [20 - 30 mins]
4. Meet both co-founders, Ash & Matt and Laura in person.
5. We offer you the job role, subject to references. 

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Salary

Up to 5500 Lei

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Career progression

• Move into a senior Customer Success leader role
• Assist the founders in building out the Customer Success function
• Scope to grow and move into a completely new department 

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Lots of Perks 

• Bonus incentive plan
• 28 days annual leave plus free annual leave for your birthday
• Choose your own tech gear
• Friday Monthly ‘unwind’ days - Upskill, relax, do whatever you like
• Monthly book club- read to your heart's content
• Continuous personal development year-round (we know a thing or two about it!)
• Mentoring: Access to 250+ experts + ongoing skills training
• Direct access to our co founders (Forbes 30 under 30, Authors, multiple previous startups)

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Location

We are based in Shoreditch London but this role is remote working from 9am to 6pm UK time. Flexible working is encouraged, with occassional visits to the London office. 

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To apply

Send a CV to hello@uhubs.co.uk 

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Uhubs is an equal opportunity employer and we value diversity.